Avtec, Airbus DS (formerly Cassidian Communications), Eventide, Exacom, Tait Communications, and Zetron recently joined together to host a special event to focus on the importance and the benefits of open standards.

Eight different speakers, including two Public Safety communication managers, shared insights and experience about open standard solutions. Although the event was for consultants, the content was so good that we decided to share it with you here.

Three different topics were covered, and in this third section we'll explore Hear It From the Customers – Or How I Survived and Thrived with a Multi-vendor Network.


Steve Graves
Chief Information Officer for the City of Richardson

Steve Graves was named Chief Information Officer for the City of Richardson in November 1998, responsible for all of the City's voice, video and data technology. Before becoming CIO for the City, Steve served as Assistant Information Services Manager since 1987. Under his leadership, the City received the 2013 Technology Leadership Award for a Small Communications Center from the Association of Public-Safety Communications Officials.

Frank Kiernan
Director of Emergency Communications for the City of Meriden, CT

Frank Kiernan is Director of Emergency Communications for the City of Meriden, CT, responsible for the day-to-day operations of the City of Meriden 9-1-1 center as well as dispatch operations for the Meriden Fire and Police Departments. Frank is also an Executive Council Representative for the Atlantic Chapter of APCO International, Chairman of the APCO Standards Development Committee, an adjunct instructor for the APCO Institute, and Past-President of APCO's Atlantic Chapter.

Speaker Name
Speaker Title

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